Store Policies


We charge every customer the same flat rate shipping cost of $5.00 regardless of the price or item quantity, UNLESS your purchase is over $150.00. Any purchses over $150.00 will automatically receive free shipping.


We do not ship internationally without being emailed first and then calculating exact shipping for your order. We will ship internationally if you are willing to cover the exact cost of shipping, the cost varies from country to country, which is why we ask that you email us first for a separate invoice and shipping calculation for your country.


Unfortunately, our store does not accept returns unless you receive an item that is not what you ordered or an item that is damaged. However, we do accept exchanges for size or color or an item of equal value IF the item you would like to exchange for is currently in stock when you contact us regarding the exchange. The buyer will be responsibe for the shipping both ways. We must be notified by email at ootdboutique@yahoo.com within 10 days of you receiving your item if you would like to exchange your item or if you received the incorrect item or if the item is damaged. The damaged item must be sent back before your item replacement will be sent out.